Putting the world’s leading cloud contact centre software to work – in the clouds.
NICE inContact the global leaders in contact centre technology, needed to build brand awareness and drive leads for its CXone cloud contact centre software across the ANZ region.
With Covid-19 social distancing rules in place many organisations were unable to shift their contact centre operations remotely without suffering customer service breakdowns, exposing gaps in their critical operations and inconsistencies in customer experience.
And so, we were tasked with creating an engaging campaign to bring to life a ‘work from anywhere’ proposition in an already cluttered messaging space.
We set about highlighting and demonstrating just how CXone’s Cloud Contact Centre software helps customer service agents be there for their customers to provide timely support, and reduced call handling times from absolutely anywhere.
But we didn’t just want to talk the talk and engaged prospects further by asking them to vote and challenge CXone to the ultimate test of working from a list of remote locations including the Great Barrier Reef, a cable car above the Blue Mountains or a hot air balloon over Canberra, all while maintaining a consistent customer experience.
With the final votes in, we were challenged with setting up the world’s first contact centre from 3000 ft, partnering with an existing CXone customer company to have one of their contact centre agents work from high above the nation’s capital and take their cloud contact platform into the clouds.
